Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
What is the standard shipping time for international orders?
We offer worldwide shipping via premium couriers. Orders within the EU typically arrive in 2-4 business days, while international orders take 5-7 business days depending on customs processing.
How do I determine my size in Filling Pieces footwear?
Our footwear generally runs one size large. We recommend ordering one size smaller than your standard athletic shoe size. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Where are Filling Pieces products manufactured?
Designed in Amsterdam, our footwear is meticulously handcrafted in Portugal using premium Italian leathers and high-quality components to ensure longevity and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options such as iDEAL and Klarna for flexible payment terms.
How should I care for my leather sneakers?
To maintain the quality of your sneakers, we recommend using a water-repellent spray before the first wear. Clean leather with a damp cloth and specialized leather cleaner, and use a suede brush for nubuck or suede finishes.